Frequently Asked Questions
Where are you based, and what currency will I pay in?
Million Years Crystal dispatches orders from the United Kingdom. Our store's base currency is GBP (£). Your final currency, item prices and shipping costs are displayed at checkout before you pay.
Will I receive the exact crystal pictured?
Our one-of-a-kind specimens are sold as photographed. Where a listing offers a choice of letters, sizes or intuitively selected stones, please check the product description to understand which piece you will receive. Every natural crystal has its own unique patterns and inclusions.
When will my order be dispatched?
We normally dispatch within 1–3 working days. Once your order ships, we email you tracking information. During busy periods or when arranging secure packing for an exceptionally large piece, dispatch may take longer.
What does UK shipping cost?
Standard UK shipping is £4.95 for parcels under 2 kg, £6 for 2 kg to under 3 kg, £8 for 3 kg to 5 kg, and £10 for parcels over 5 kg. Express delivery at £6 is also available for qualifying parcels under 2 kg. Shipping tiers use your basket's recorded item weights plus packaging weight.
How long will delivery take?
After dispatch, UK delivery generally takes 2–5 business days depending on the service and parcel. UK Express for qualifying small parcels typically takes 1–2 business days. Delivery to the USA is estimated at 5–10 business days after dispatch. Customs checks, public holidays and carrier disruption can add time. See our Shipping Policy for details.
Can I return a crystal?
For eligible orders you may request a return within 14 days after delivery, subject to the applicable terms and your statutory rights. Please contact us before sending anything back so we can provide the correct return instructions. See our Returns & Refund Policy for full details, including UK and EU cancellation rights.
What if my crystal arrives damaged or is not as described?
Please email us promptly with your order number and clear photographs of the item and packaging. We will help you resolve the issue in line with our Returns & Refund Policy and your consumer rights. Please do not return a fragile item without arranging instructions with us first.
Can I cancel or change my order or address?
Contact us as soon as possible if you need to cancel, change an item or correct your address. We will try to help before dispatch, but we cannot guarantee changes after a parcel has been handed to the carrier. This does not affect any cancellation or refund rights available under applicable law.
How can I contact Million Years Crystal?
Email millionyearscrystal@gmail.com with your order number (if you have one) and your question. We are always happy to help with sizing, photographs, packing and delivery for one-of-a-kind pieces.
