FAQ's

What currency are the prices do I see in the site?
All prices are in GBP £.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow1-2 days processing time for your order to ship out.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at millionyearscrystal@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at millionyearscrystal@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. UK is 1-2 business days, US   The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to millionyearscrystal@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

Super pleased with the crystal. Amazing service, well packed, with delivery within 24 hours of order. 100% recommend – this is the apex of an online shopping experience.

I ordered the large mystery box as a treat to myself. I am so so pleased with all I’ve received. Perfect choices for me I love them all. Amethyst is my favourite of all time which I told Megan and she’s not let me down. Gorgeous pieces, clearly chosen and wrapped with love & care and delivery was super quick too. Thank you Megan, I will be back again for sure 💜

Beautifully raw, amazing color! Thank you!

Nice looking crystal, thank you

The response was quick and the item arrived quickly. The packaging was also careful and the product was as described, so I am satisfied.

A present for my sister, looks so beautiful the colours of this aquamarine ! I just bought another of the aquamarines for myself ! Great packaging and the I kept the gift crystals for myself they are beautiful as well ! Much thanks

The response was quick and the item arrived quickly. The packaging was also careful and the product was as described, so I am satisfied.

The response was quick and the item arrived very quickly. I was worried because it was a delicate item, but it was carefully packaged and arrived in perfect condition. I'm happy to have purchased such a beautiful item. Thank you.

A beautiful quartz specimen with lots of sparkle.
Wrapped so very carefully. Arrived quickly. I have bought before from Million Years Crystals and never been disappointed. Thanks so much!🤩

こんばんは♪無事に届いています。とても可愛くて素敵です!ありがとうございました。

Thank you so much!
I'm happy❗️

Fantastic crystal exactly as described. Very helpful as well.

Beautiful specimen exactly as described and depicted in photographs. Well packaged and despatched immediately.

It's intended as a ift so not unwrapped, but fast delivery.

It’s beautiful and well crafted

It was a wonderful product.

Item was just as described and was beautifully packaged and even included 2 gifts!!! That was so kind of you! Highly recommend ❤️

It was a wonderful product.

Very good quality fast delivery. My son loves it

It was a wonderful product.

Beautiful item - wrapped very well

S
Million Years Crystal
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Very happy with the item as described thank you

The colors look a little bit different than the pictures (which can be expected sometimes) Quality is good. Formation is really cool! Overall really happy with the item

S
Million Years Crystal
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Really happy with my first time purchase it was very quick delivery too. Well wrapped.

Awesome piece for the price will be back again guaranteed

It’s such a cute little gem. Quality is great. It’s selfstanding. Color is beautiful!

Item komt goed overeen met beschrijving en foto’s. Goede kwaliteit!

Great seller. Anazing pieces . Thank you

Great seller. Anazing pieces . Thank you

Beautiful. Really enjoyable to look at.

Amazing Quality! Pictures show the exact product! It looks better then the expectations!

こんにちは♪昨日、無事に届きました。とても可愛いです。
Thank you so much!
I’m happy❣️
from Japan

Arrived on time and well packaged. I am so pleased with my Amethyst Flower heart. Its been well cut and finished, it sparkles and looks great on my 'crystal' shelves. Very happy with my purchase. Thank you.

There’s a reason why seller has many repeat customers. They offer some really unique crystals at reasonable prices. I continually scope their shop for amethysts especially, but they have a nice selection of many other crystals, too. Just great!

Excellent quality, beautiful Crystal's. I may have done a little dance when I saw them. Thank you ( the extra crystals are definitely a surprise and truly magnificent).